Frequently Asked Questions

Here you will find answers to the most common questions asked by other members. Please peruse the FAQ page before submitting a ticket to our help staff below.

We Want To Help You...

Many of the common questions are answered are right here on this page. If you decide to submit a ticket you must create an account at our support desk and then log back INTO THE HELP DESK within 24 hours to see our response. Keep in mind that the support staff is here to help you with the operation of THIS website. If you need help and advice building your business, we recommend personal coaching.

    [op_question question="When%20should%20I%20create%20a%20support%20ticket%3F"]This%20support%20desk%20is%20to%20help%20you%20with%20any%20technical%20issues%20that%20you%20may%20be%20having%20with%20this%20website%20or%20one%20of%20the%20products%20contained%20herein.%20Examples%20might%20be%20a%20dead%20link%20or%20a%20video%20not%20working.%20This%20help%20desk%20is%20not%20meant%20to%20be%20used%20for%20coaching%20or%20assistance%20in%20building%20your%20internet%20business.%20If%20you%20feel%20that%20this%20website%20or%20product%20is%20not%20functioning%20properly%20then%20please%20report%20the%20problem%20by%20submitting%20a%20ticket.[/op_question] [op_question question="When%20can%20I%20expect%20a%20response%3F"]Please%20note%20when%20you%20submit%20a%20help%20desk%20ticket%2C%20it%20may%20take%20up%20to%202%20business%20days%20to%20get%20a%20reply%20back%20in%20normal%20circumstances.%20You%20may%20not%20get%20a%20reply%20on%20the%20weekend.%20While%20we%20still%20try%20to%20get%20back%20to%20you%20same%20day%2C%20please%20understand%20that%20there%20are%20certain%20circumstances%20that%20may%20create%20a%20backlog.%20Some%20tickets%20are%20beyond%20the%20scope%20of%20expertise%20of%20the%20General%20Help%20Desk%20Staff%20and%20may%20require%20the%20involvement%20of%20a%20specialist%20or%20programmer.%20If%20this%20is%20the%20case%2C%20they%20will%20respond%20to%20you%20to%20let%20you%20know%20that%20they%20have%20passed%20your%20information%20to%20a%20programmer%20and%20you%20should%20expect%20an%20answer%20in%20another%202%20business%20days%20or%20less%20or%20you%20may%20get%20a%20reply%20directly%20from%20that%20programmer.[/op_question] [op_question question="I%20haven't%20gotten%20a%20response%20yet!"]Any%20ticket%20you%20submit%20will%20be%20replied%20to.%20It%20is%20impossible%20for%20a%20ticket%20to%20go%20unanswered.%20Please%20do%20not%20post%20a%20duplicate%20ticket%20for%20the%20same%20reason.%20This%20will%20only%20have%202%20people%20working%20on%20your%20ticket%20at%202%20different%20times%20and%20can%20actually%20create%20a%20delay%20in%20response%20to%20you.%20If%20you%20have%20a%20delay%20in%20your%20response%20time%20outside%20of%20the%20times%20posted%2C%20you%20can%20email%20Support%40HigherLevelStrategies.com%20or%20call%20our%20toll%20free%20number%20at%20866-205-3389.%20Finally%2C%20when%20creating%20a%20support%20ticket%2C%20please%20be%20as%20detailed%20as%20possible.%20Give%20the%20product%2C%20website%2C%20date%20and%20time%20you%20purchased%2C%20the%20price%20you%20paid%2C%20your%20receipt%20number%2C%20how%20you%20paid%2C%20along%20with%20a%20complete%20description%20of%20your%20problem.%20Feel%20free%20to%20include%20any%20screen%20shots%20or%20video%20you%20made%20to%20show%20the%20problem.%20We%20look%20forward%20to%20helping%20you%20with%20your%20problem.[/op_question] [op_question question="I%20can't%20log%20into%20the%20website."]Login%20details%20are%20case%20sensitive%20so%20be%20sure%20your%20caps%20lock%20is%20not%20on.%20You%20created%20your%20login%20and%20password%20when%20you%20signed%20up%20for%20the%20site.%20Check%20your%20e-mails%20for%20a%20confirmation%20of%20your%20login%20details.%20If%20you%20have%20forgotten%20your%20password%2C%20you%20can%20request%20it%20from%20the%20login%20page.%20If%2C%20for%20some%20reason%2C%20you%E2%80%99re%20still%20having%20issues%20please%20submit%20a%20ticket.[/op_question] [op_question question="My%20video%20won't%20play%2Fload."]The%20videos%20are%20server%20based%20on%20Amazon%20S3%20and%20stream%20at%20512kbps.%20We%20use%20the%20latest%20in%20Cloudfront%20technology%20to%20ensure%20the%20best%20streaming%20possible%2C%20this%20means%20playback%20speed%20and%20loading%20time%20will%20depend%20mostly%20on%20your%20internet%20connection.%20If%20the%20video%20is%20buffering%20or%20taking%20time%20to%20catch%20up%2C%20press%20the%20pause%20button%20and%20allow%20the%20file%20to%20load%20completely%20before%20playing%20again.%20Patience%20is%20a%20virtue.[/op_question] [op_question question="I%20can't%20see%20my%20tutorial%20modules."]The%20modules%20can%20be%20accessed%20from%20the%20navigation%20bar%20at%20the%20top%20of%20this%20page.%20Only%20full%20access%20members%20can%20view%20these%20videos.%20You%20can%20upgrade%20to%20a%20full%20access%20membership%20from%20within%20the%20website%20or%20if%20you%20have%20already%20paid%20for%20this%20access%20then%20you%20may%20contact%20our%20support%20staff%20by%20submitting%20a%20ticket.%20Please%20be%20sure%20to%20include%20your%20username%2C%20email%20used%20to%20create%20your%20account%20and%20a%20copy%20of%20your%20receipt.[/op_question] [op_question question="How%20do%20I%20cancel%20my%20membership%3F"]We%20hate%20to%20see%20you%20go.%20You%20can%20follow%20the%20steps%20below%20for%20a%20refund%20or%20if%20you%20wish%20to%20cancel%20your%20free%20account%20please%20submit%20a%20ticket%20to%20support.%20If%20you%20wish%20to%20be%20removed%20from%20our%20mailing%20list%2C%20simply%20click%20the%20unsubscribe%20link%20at%20the%20bottom%20of%20any%20email%20we%E2%80%99ve%20sent%20you.[/op_question] [op_question question="How%20do%20I%20get%20one%20on%20one%20help%20%2F%20coaching%20for%20my%20internet%20business%3F"]Perhaps%20you%20should%20consider%20custom%20tailored%20VIP%20coaching.%20Having%20an%20experienced%20professional%20marketer%20help%20you%20build%20your%20business%20is%20the%20fastest%20way%20to%20help%20reach%20your%20goals.%20Whether%20you%20are%20just%20starting%20out%20or%20already%20earning%20some%20profits%20online%2C%20our%20expert%20staff%20can%20help%20you%20take%20it%20to%20a%20higher%20level!%20Our%201-on-1%20VIP%20coaching%20is%20custom%20tailored%20to%20suit%20your%20exact%20needs%20and%20learning%20style.%20Obviously%2C%20this%20type%20of%20elite%20training%20is%20not%20free%2C%20but%20custom%20training%20packages%20can%20start%20as%20low%20as%20%241%2C000.%20If%20you%20are%20truly%20serious%20about%20building%20an%20online%20business%20and%20you%E2%80%99re%20ready%20to%20invest%20in%20making%20it%20happen%2C%20we%20invite%20you%20to%20apply%20today%20at%20higherlevelstrategies.com.[/op_question] 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question="How%20do%20I%20Unzip%20the%20files%3F"]After%20you%20download%20the%20zip%20files%2C%20you%20can%20easily%20extract%20the%20contents%20so%20you%20can%20use%20them%20on%20your%20computer%20using%20the%20instructions%20below%20for%20your%20operating%20system.%0A%0A%3Cstrong%3EWindows%20Users%3A%3C%2Fstrong%3E%20To%20unzip%20all%20the%20contents%20of%20the%20zipped%20file%2C%20right-click%20the%20zipped%20file%2C%20select%20Extract%20All%2C%20and%20then%20follow%20the%20instructions.%0A%0A%3Cstrong%3EMacintosh%20Users%3A%3C%2Fstrong%3E%20Double-click%20on%20the%20zipped%20files%20and%20the%20files%20will%20be%20automatically%20extracted.[/op_question]